Last reviewed September 15, 2026.
14-day return request window
You have 14 days after receiving your item to request a return.
To be eligible, the item must be in the same condition in which you received it: unworn or unused, with tags, and in its original packaging. You must also provide the receipt or other proof of purchase.
Start a return
Contact info@metroamerica.com before sending anything back. Returns must be approved first. Items sent without a prior return request will not be accepted.
Approved returns must be sent to: 1 West Forest Avenue, Englewood, NJ 07631, United States. If a return is accepted, Metro will provide return instructions and any applicable shipping-label details.
Damage, defects, or the wrong item
Inspect your order when it arrives. Contact us promptly if the item is defective, damaged, or incorrect so we can evaluate the issue.
Exceptions
Certain items cannot be returned, including perishable goods, custom or personalized products, personal-care goods, hazardous materials, flammable liquids, or gases. Sale items and gift cards are not returnable under the current policy. Contact us if you are unsure whether an item qualifies.
Exchanges
The fastest way to obtain a different item is to complete an approved return and place a separate order for the replacement.
European Union cooling-off period
If merchandise is shipped into the European Union, applicable law may provide a 14-day right to cancel or return for any reason. The item must still be in the same condition received, unworn or unused, with tags and original packaging, and accompanied by proof of purchase.
Refunds
We will notify you after the returned item is received and inspected. If approved, the refund will be sent automatically to the original payment method within 10 business days. Your bank or card issuer may need additional time to post it.
If more than 15 business days have passed since Metro approved your return, contact info@metroamerica.com.